Get in Touch With Us

This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what falls outside our remit. We are an independent research and review site. We are not a casino, and we cannot see or change anything on a player's account.

Our content is written for adults aged 18 and over. If you are reading about casinos not on GamStop and have a question about how something is explained, or you have spotted an error, we want to hear from you.

What we can help with

Most messages we receive fall into a handful of categories. Writing to us about one of these will get your message to the right place quickly:

• Corrections. If a bonus term, payment detail, licence claim or date on our pages looks out of date, tell us which page and what you found. Casino terms change often, so reader reports are useful.
• Questions about our guides. If a section on wagering requirements, withdrawal limits, identity checks or game contribution is unclear, we can clarify it and, where needed, rewrite it.
• Topic suggestions. Tell us what you would like researched, whether that is payment methods, mobile play, sports betting terms or complaints procedures.
• Editorial and business enquiries. If you represent a company or organisation, introduce yourself and explain what you have in mind. Commercial relationships do not decide our rankings.
• Support concerns. If your message suggests gambling is causing you harm, we will point you to independent help rather than a casino.

What we cannot do

Being clear about this will save you time. We do not operate any of the casinos we review, so we cannot:

• release, speed up or reverse a withdrawal;
• settle a bonus dispute or a complaint about a casino's decision;
• reopen, close or verify an account;
• guarantee that a casino will pay out, or that an offer is still live for you.

For those problems, start with the casino's own support team and its written complaints procedure. Keep screenshots, transaction records and copies of chat or email exchanges. If the casino holds an overseas licence, check the licensing body named in its terms, because the route for escalating a complaint differs from one regulator to another. Overseas-licensed sites generally fall outside UK Gambling Commission protections and are not covered by GAMSTOP, so a UK regulator may be unable to step in.

How to write to us so we can reply properly

1. Say which page you are writing about, or paste its address.
2. Describe the issue in a sentence or two: what the page says and what you found instead.
3. Include the date you saw the information, as terms are time-sensitive.
4. Add a source where you can, such as the casino's current terms page or a screenshot.
5. Tell us whether you would like a reply or are simply flagging a correction.

Please do not send passwords, full card numbers or identity documents. We never need them.

What happens after you get in touch

A member of the editorial team reads each message. Where you have reported a factual problem, we check it against the casino's published terms or the relevant regulator's information, then update the page and adjust the date of the fact-check. We do not promise a fixed reply time, but we aim to respond to genuine enquiries as soon as we reasonably can. The current contact details are shown on this page when it is published; we will never ask you to reach us through an address you cannot find here.

Our approach to accuracy and independence

Our pages are based on research into casino terms, licensing information and published payment details. We have not claimed to deposit, play or withdraw at any casino, and we separate confirmed information from casino advertising. Headline offers are shown alongside their conditions, and every recommendation carries at least one drawback. Some links on the site may earn us a commission, but commission does not buy position in our rankings.

If you want to see how we compare operators before writing to us, our guide to the best non GamStop casinos sets out the criteria and the reasoning.

If gambling is becoming a problem

If you are worried about your own gambling or someone else's, free and confidential help is available in Great Britain. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can also find tools for self-exclusion, deposit and loss limits, and gambling blocking software. GAMSTOP lets you exclude yourself from online gambling companies licensed by the UK Gambling Commission for a period you choose. Please verify current details on the official GamCare and GAMSTOP websites.

Gambling should never be treated as a source of income or a way to solve money problems. If you are struggling with debt, a free debt advice service can help.

Before you message us: quick checks

Thank you for reading. Your feedback helps keep Casinos Not On Gamstop accurate and useful for the next reader.